Project rules

Rules of project Valhalla-age

1. General.

1.1 The penalties listed below and applied to the User for a specific violation are determined at the discretion of the Administration within the limits specified in the "Penalties" section for the corresponding violation, depending on the severity of the violation and the totality of all relevant facts (complaints from other Users, level of danger, recurrence, and others). At its discretion, the Administration may impose a more lenient penalty or reduce the duration of the specified ban on the User’s character/game account.

1.2 All of the violations listed below, if committed against representatives of the Administration, may result in sanctions in the form of a permanent ban of the game character/game account.

1.3 The User is notified and agrees that when contacting Technical Support (https://valhalla-age.ru/support) regarding the loss of in-game valuables, the Administration has the right to introduce a temporary technical block of the User’s game account or the accounts of Users connected to the lost in-game valuables for up to 7 days in order to investigate the circumstances of the loss. A temporary technical block of a game account is also possible during investigations of other committed violations. The Administration does not guarantee a positive outcome of the investigation. The User is notified and agrees that in-game valuables with a limited duration will not be restored after the technical block ends, and their duration will not be extended by the period of the technical block.

1.4 All accounts belonging to a single player (including those where a unique identifier of the violator is present) may be subject to sanctions for violations committed on any of them.

1.5 An attempt to violate the rules may be treated as an actual violation.

1.6 The Administration does not provide evidence for bans, as doing so may reveal our verification methods. All bans are imposed only after a thorough analysis conducted by our staff. We guarantee that every decision is justified and objective.

1.7 Media resources (videos, screenshots, etc.) provided by other players as “proof” of software usage are not grounds for restricting access to characters. Media resources provided by other players are grounds for adding characters/accounts to a list for additional regular checks for the use of software automating gameplay. The basis for banning characters/accounts is a personal check conducted by the project Administration.

1.8 It is prohibited to post personal correspondence between players and the Administration or project team, as well as correspondence with the support service, on the forum, third-party websites, messengers, or other Internet resources. Such a violation gives the Administration the right to refuse to provide service and support.

1.9 The Administration has the right to change/supplement the project rules at its own discretion without prior notice to players.

1.10 The Administration has the right to refuse to provide services without explanation.

1.11 The project Administration has the right to apply and refer to the rules of other projects in the case of joint launches with these projects under a partnership program.

1.12 Items purchased through donations are not transferable. A transfer of up to 3 items of the User’s choice is possible under the "Helping Hand" option, only once, and only within a single game account.

1.13 Artificial price inflation for Units is prohibited.

1.14 It is prohibited to occupy a spot with a private trading shop by setting an inflated price. Reports will not be accepted, as we conduct daily raids and block violators. The first violation results in a 1-day ban; repeated violations will result in stricter penalties.

2. Use of non-normative abuse and / or provocative messages (Repeated violation increases the blocking time)

3. Pretending to be representative of Administration (IMPORTANT! Administration will not contact and ask you for personal account information, E-mail, as well as offer "special" services on forum, in game, media portals, etc.)

4. Threats

5. Propaganda and / or abuse to morality

6. Dissemination of information, including advertising

7. Use of a User Account by more than one person

8. Real Money Trade (RMT) — is STRICTLY PROHIBITED in any form. Please note that if a violator is caught, sanctions will be applied both to the seller-violator and to the buyer.

[1] — A fine from 250 Units up to 1500 Units when recharging a blocked character from the personal account. In case of repeated violation, the unblocking fee will be increased.

9. Automation of game process, including use of third-party software that emulates presence of player in game (bot programs)

[2- software]

Based on current trends in development of gaming peripherals (mouses, keyboards, keypads and other devices), project administration came to decision that we are not against development of technological progress. However, it should be remembered that: using macros on devices can simplify your gameplay, but should not emulate presence of player in game. If during test your character is uncontrollable, then it will not matter to us - this bot, macros, younger brother, father, uncle, a cat sit on the keyboard. Additionally, we note the actions associated with characters (twins) that are used to automatically warn the owner about boss respawn, characters approaching and the like. Upon detection, accounts of such characters will be blocked, and characters that player owns / uses will be taken for additional control. Please note that penalties for using third-party software will be equally applicable to both players who play alone and to members of clans - there will be no exceptions. Message about use of software that emulates presence of a player in game (bot program) is equivalent to its use - punishment at discretion of Administration.

[1] — A fine from 250 Units up to 1500 Units when recharging a blocked character from the personal account. In case of repeated violation, the unblocking fee will be increased.

10. Use of game errors, deceiving other players, misleading in order to obtain game values.

If there is an injured party, affected players may contact user support service to recover lost gaming values. Administration does not guarantee return of game values if it requires numerous intervention in game process, for example: cancellation of numerous transactions with real players or other reasons, but is always ready to side with affected side. Additional, paid analyzes of game logs are possible to find game values for more detailed search for possibilities of returning game values. Less time passes from moment of incident to appeal of injured party to user support service, greater chance of return of game values.

Clan epic jewelry belongs to the clan, the Clan Leader must notify about it. The Clan Leader decides the fate of the epic himself. Administration has right to restrict User’s access to accounts while investigating fact of possible violation of Project Rules. At discretion of Administration, User has opportunity to remove lock or perpetual lock when paying fine. Cost and method of payment is formed depending on violation and is individual for each account or character. When paying a fine, unless otherwise specified, the lock is removed immediately from all blocked user accounts.
User has right to appeal blocking (complaint) personally to Management using ticket system (indicate in ticket name). However, it should be remembered that misleading, falsely accusing project staff, after checking provided data, will be regarded as fraud with application of punishment - unlimited lock without right to remove lock for fee.

11. General provisions of Forum and Valhalla-age communities in social networks, messengers, etc.
11.1. Valhalla-age team monitors the actions and discussions of users and, in special circumstances, intervenes based on these rules.
11.2. Topic or posts posted by any member are property of community, not author of topic.
11.3. Topics should be created in sections of relevant topic.
11.4. Topic title should be designed to point, reflecting essence of problem, not emotions.
11.5. Creating topic in appropriate section and in specified form guarantees faster solution to problem. But, we recommend using ticket system.
11.6 Administration reserves right to evaluate actions of users and impose any sanctions on them in cases not provided for by these rules, if it deems it necessary.
11.7. Administration, at its discretion, interprets such concepts as: insults, prohibited publications, actions of a destructive nature, discussion of actions of administration and any other prohibited posts that are listed in violations.

Toxicity.

Each player can recall examples when, due to disagreements that arose from scratch, the situation in the game changed for the worse in a matter of seconds. Players forgot that they were playing a game, sorting things out with each other or provoking a verbal skirmish with an opponent.

We call this behavior toxic, and the effect it creates, toxicity.

Simply put, toxicity is any negative behavior of one player towards another.

Social and psychological differences between players are not the only reason for toxicity. In addition to non-compliance with the rules of the chat, unsportsmanlike behavior, the use of provocative words in the name of the player and the name of the clan, as well as the reputation of the clans themselves, also cause an increase in toxicity.

Toxicity is also affected by non-gaming related causes. First of all, it is the anonymity generated by the Internet. A person understands that no one knows his name or where he comes from, and this gives some freedom of action without the risk of incurring responsibility. Moreover, sometimes the player does not even think that his words and actions can offend someone.

The impact on the growth of toxicity is also exerted by the stress we received for various reasons that are not related to the game.

Unfortunately, for some players, toxic behavior is simply the norm, and although their numbers are extremely small, they are dealt with with the most severe methods.

So, the main causes of toxicity:

• differences in worldview and perception of players;
• violation of chat rules;
• unsportsmanlike conduct;
• violations and provocations in nicknames / clan names;
• specific environment of the Internet community

Forms of toxic behavior

We understand that for a comfortable pastime in the game you need the right atmosphere. We strive to keep our community free from toxic elements so that any player, regardless of age or occupation, can feel comfortable. To do this, we fight all forms of toxicity and the phenomena that cause it.

Before proceeding to violations and penalties, I would like to clarify the policy of toxicity. We are well aware that Trash Talk (link "Wikipedia" - Trash Talk - statements addressed to an opponent, often offensive in nature, designed to unbalance the opponent, one of the forms of boasting or insulting in competitive situations )

it is an integral part of the game, life and communication. However, it should be understood when a harmless Trash Talk turns into bullying (bullying - aggressive pursuit of one of the team members)